365 Hotline Operator



People & Partners Insurance Plc  is a fully licensed and capitalized general insurance company with dynamic and innovative leadership, we aim to be different and strive for transparency, trust, strength and security. Our vision is to build the most profitable, professional and customer focused general insurance company in Cambodia.

Job posting : 01 post

Job Title : 365 Hotline Operator

Job Summary : Hotline Operator is handle all phone call from customer and interpersonal communication.

Key Responsible:

- Handle all Phone call with professional manner;

- Answer all phone call and deliver the issue to claims surveyor.

- Clarify of detail information to customer about the policy.

- Provide service to customer.

- Problem solving when get the complaint from customer.

- Obtaining and providing clear information to customer and to team works.

- Record claims calling received in to system.

- Delegate surveyors to do on spot claims settlement.

- Handles customer enquiries and complaints.

- Ensuring that adequate and correct records are kept.

- Performs other tasks as assigned by management.

Job Requirements:

- At least one year experience in related field Lady is encouraged, Age: 18 – 35 years old.

- Be able to work under pressure.

- Be able to communicate in both English/Khmer Languages

- Knowledge of computer literacy (Microsoft Office Word, Power point, excel).

- Strong interpersonal and communication skill.

- Very patient, flexible on working schedule as night shift, punctual, honest and friendly.

- Good cooperation with team work

Other Benefit :

The Successful candidate will enjoy working in a professional and cooperative team work, have opportunity to challenge with difference of work experience and get related training course, also other benefit is indicated in the staff handbook.

How to apply :

Interested candidates shall send the application and enclosed requirement as below:

- Email address:​​ info@peoplenpartners.com or hr@peoplenpartners.com

- Contact number : 023 21 78 78

- Closing date : 2nd March 2021

- Address : #38, St 322, S/k Boeung Keng kang I, Khan Boeung Keng kang , Phnom Penh.

- Attached letter: cover letter, updated CV (attached with certificate or equivalent), most recent recommendation. 

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